Workshop Number One

Get Unstuck, Stay Unstuck and do What you are
Why People Do What They Do (in your Organization) and What you Can do About It

Great leaders just don’t motivate people, they inspire them. Being motivated is a temporary state. Being inspired is a permanent state. Being motivated makes people think, “this will be good for me”; being inspired makes people think, “this will be good for us”. I call the leader who can make people feel that they are a part of something larger than themselves, the “Masterful Leader”.

Based on my 35 years of working with and advising CEOs “Get Unstuck, Stay Unstuck and do What you Are” will help you become the complete, powerful and “masterful” leader you want and need to be.

There are of course times when even the best and brightest leaders get “stuck”. In those conflictive and bedeviling moments, “Get Unstuck, Stay Unstuck and do What you Are” will show you how to use the exquisite and ever so rare art of facilitation. Facilitation is the art-form a leader uses to elevate the conversation, advance the relationship and create a transcendent resolution, one that has best of what she thinks, the best of what the other person thinks but a solution that is even better.

In this workshop, “Get Unstuck, Stay Unstuck and do What you Are” you will also learn:

1. How to lead “systemically”; create systems that put everybody on the “same page”

2. How to become a superb communicator

3. How to turn a difficult conversation into a mutually beneficial agreement

4. The three key factors to getting unstuck and doing what you are

5. The three things that make people do what they do and what to do about it

6. The seven golden facilitative questions that will break the log jam with your most difficult employees

7. Why and how it is easier to change other people than it is to change your self

8. As a leader, what do you do when you don’t want to but need to

9. How to become a “Masterful leader”

10. The nineteen strategies for self mastery

11. How to change negative emotions into positive emotions

12. The one thing you can do to be a more confident leader

Workshop Number Two

Aligning Business with IT and IT with Business
Create High Level Communication between Your IT and Business Departments

One of the most critical and vexatious issues facing contemporary business is the chasm, that in far too many companies, separates the IT and business departments. This workshop outlines the process you can use to help your company bridge that chasm.

The focus of Aligning Business with IT and IT with Business is how IT, by developing a specialized business relationship manager role, can reach out to business such that IT eventually gets a “seat at the table” and becomes a trusted advisor to the business divisions in your company. Imagine business seeking out IT to collaborate with and involve IT in their strategy, from the get-go.

This workshop will show you the tools, process, and strategies you need to break that logjam. If the IT and business departments in your company are not exactly on the same page, then Aligning Business with IT and IT with Business might well be a timely read for you and your team.

In Aligning Business with IT and IT with Business, you will also learn:

1. The four strategies to establish a much more connective relationship between Business and IT

2. The three change factors and how to master them

3. The four IT/Business relationship models

4. What does a Business Relationship Manager do and how should they do it in your company?

5. The four necessary competencies of any BRM

6. The strategy to make the BRM role happen in your company

7. How IT can build and sustain trust and greater productivity with the business divisions in your company

Workshop Number Three

Customerizing your Service Process
How to Loyalize Customers and Make Them your Biggest Fans for Life

One of the more pervasive maladies afflicting modern-day service organizations is the woeful lack of cooperation from one department to another. In other words, their service process is about everyone but the customer. In “Customerizing the Service Process” a business/service process is defined as a series of interrelated tasks around which people coordinate themselves (teamwork that is both organized and together) to exceed customer expectations. The key words of course, are “customer”, “organized” and “together”.

In effect, as it relates to customer service, a company is either function-driven or process-driven. In function-driven organizations structure is hierarchical and vertical and its’ service is therefore fragmented and disjointed. In process-driven organizations, the outcome “customer loyalty” drives a seamless, collaborative, shared team process. Not a silo in sight.

In “Customerizing your Service Process” we will diagnose the seven systemic maladies that negate great service in so many organizations. We will then prescribe what I have found to be the specific cure for each of those organizational issues. If you want to “loyalize” your customers and make them your biggest fans for life, then you will indeed find “Customerizing your Service Process” to be a timely read.

In “Customerizing your Service Process”, you will also learn:

1. How to help your company thrive in the face of the pervasively ferocious competition that exists in the current business environment

2. The three primary determinants to service performance and what to do about them

3. The seven maladies that afflict customer service and what to do about them

4. How to create seamless service process that will make your entire organization function as one

5. The six steps to developing a service process that will loyalize your customers

6. The three steps to creating superior communication at every level in your company

Workshop Number Four

Phantom of the Operation
How to Get Rid of the Silos in your Company

I have called this workshop the “The Phantom of the Operation” because skulking about the halls of far too many otherwise successful organizations, is an imperceptible, shadowy apparition, a phantom if you will, wreaking havoc, sowing discord everywhere it goes.

The irony is that this “phantom” inflicts its’ devastation on organizations by simply making sure that good, hard-working, loyal employees are being the best at their job that they can possibly be. But in so doing, these very same employees, on a daily basis, unwittingly thwart the work of the departments and people around them.

This pervasive organizational dilemma happens of course, because employees are “stuck”, even imprisoned in silos that have been created by the very same leaders who bemoan the fact that “nothing ever seems to get done around here.” Since leaders are the ones who have created the silo system (people just “doing their job” without seeing the larger picture), they of course, are the only ones who can change it.

The point of this worshop is how to rid or expunge the silo “phantom” from your organization by developing collaborative, seamless unfragmented processes that make people “feel” that they are a part of something larger than themselves.

In “The Phantom of the Operation” you will learn:

1. The three steps to improve interdepartmental communication

2. How silos happen and the four strategies to get rid of them

3. How to resolve breakdowns between sales/marketing and operations

4. How to create seamless hand-off moments and collaborative processes

5. How to get everybody to own the communication problem until it is solved

6. How to motivate other departments to meet and to exceed your needs

7. Why are silos so powerful in organizations?

Workshop Number Five

Facilitative Thinking:
How to Facilitate Foresightful Thinking With, Between and Among People, Managers and Departments in Your Company

What distinguishes great leaders from their followers is the uncanny ability to confront seemingly impossible situations and make them otherwise. They then inspire said legion to see the enormous future they could never have envisioned for themselves; except now, they do. Every leader needs this “gift”.

In “Facilitative Thinking” we will analyze the symbiotic patterns extraordinary leaders use to think “facilitatively, foresightfully and transcendentally”. We will then systematize the convergent and divergent thinking that marks all successful leaders and learn how to make that unique leadership ability, ours. Imagine having the ever so rare capacity to elegantly resolve those intransigent and vexing issues that bedevil so many modern-day organizations.

Most importantly, “Facilitative Thinking” will show you how to endow your team with this gift and to develop a facilitative thinking culture; one in which “everybody” as a matter of course, is inclined to see the larger picture and respond creatively and facilitatively to otherwise dissonant or discordant organizational issues.

If you aspire to be a first rate thinker and thus a good leader, you will find this to be a timely workshop, indeed.

In “Facilitative Thinking”, you will also learn:

1. The six building blocks to a superior creative yet analytical thinking process

2. Luck, what is it, how do you get it and nine ways to improve your luck

3. The four determinants for successful life and business.

4. Two dichotomous business strategies, which one is the best and why

5. How great leaders deal with stress, risk and uncertainty

6. Why do some companies thrive in uncertainty and others do not

7. When faced with a dilemma, how to simultaneously choose neither and both opposing solutions and in so doing create an “facilitative” resolution

Workshop Number Six

“Physician, Heal Thyself”
How to Overcome Survivor Sickness and Revitalize Your Downsized Organization

“Physician Heal Thyself” is a timely must-attend workshop for any company that has been confronted with a downsizing on any scale, large or small. It will show you how to help your employees master “downsizing malaise” and to develop a more mature, reciprocal and shared relationship with your company.

As you might suspect “survivor sickness” is complex and does not lend itself to a simple solution. The key is for managers to develop organizational systems that prevent the spread of this virus-like condition and must be a fundamental priority for organizational leaders.

Based on my 30 years experience helping CEOs to actualize group alignment and organizational transformation, “Physician Heal Thyself” will help you remedy the pathology of layoff survivor sickness faster, better and safer enabling you to get on with your more strategic initiatives.

In “Physician Heal Thyself” you will also learn:

1. The four processes needed to revitalize your organization:

2. How to manage the layoff process

3. How to facilitate the necessary grieving

4. How to build a new employment relationship

5. How to manage the six survivor needs and the recovery process

6. How to present bad news – lead from the heart; follow with the head

Workshop Number Seven

“The Ten Laws for Coaching Excellence”
How to Empower Employees and Coach Superior Performance

The manager, who doesn’t know how to be a good coach these days, is not long for this world.

In the past, most business-people worked for a specific company and were expected to remain in said organization for decades. That world is gone forever. Rather than offering job security, companies now move jobs to wherever work can be done more cheaply. Today, most employees, especially the talented ones, think “you will replace me at will so I need to be ready to do the same to you”.

Today, the manager who wants the most talented people beating a path to her door must know how to help employees establish a powerful personal brand. Do that and the word will hit the street that working with you means greater opportunities and an accelerated career trajectory.

The “Ten Laws for Coaching Excellence” will show you how to lead and manage but especially coach, at the highest possible level. It is the culmination of my personal 50 year quest to explore and fathom the intricacies and depths of organizational leadership. It is also based on thousands of hours of one-to-one coaching sessions as the CEO Coach with hundreds of executives, as well as several thousand corporate workshops, not to mention my doctoral research to help leaders shape their company’s relational culture and sustain the highest-level organizational performance possible.

In “Ten Laws for Coaching Excellence”, you will also learn:

1. The ten laws for coaching excellence that without exception, every coach must have in his/her repertoire

2. How to attract and keep the best people

3. How to structure the coaching session

4. The best way to get feedback from your staff

5. The six steps to becoming the employer of choice

6. How to coach your boss

7. The ideal four-step coaching process

8. How to hire a top performer

9. How to ask for a raise or negotiate a higher salary

10. Managing, coaching and leading: the difference

Workshop Number Eight

The Entrepreneur Within
The Three Dimensional Secret to Building a Successful Business

If you are an entrepreneur, a leader or a CEO “The entrepreneur Within” will in all likelihood be the finest workshop on how to start and develop a successful business (profitably solving someone else’s problem and then getting people to help you do it) that you will ever attend.

We will explore and detail how to manage the four stages every entrepreneur faces:

1. The Doer Stage: The owner and the business are one and the same thing. You not only do the work you know how to do but the work you don’t know how to do as well.

2. The Delegator Stage: This is a place of quiet desperation. As its’ leader you must learn how to work “on” your business, not “in” your business.

3. The Dreamer Stage: The true product of the business is not what your company sells but how it sells it.

4. Personal Freedom: Sell your business, not your product.

In “The entrepreneur Within”, you will also learn:

1. The singular and best reason to develop your own business

2. The four stages to growing a successful, profitable, meaningful and enjoyable business

3. The three roles that every successful leader needs to be

4. How to move from one to the other easily and seamlessly

5. How to be the “who you are” that your business needs and still be the “other than you” that your business needs, at one and the same time?

6. The six fundamental steps to develop a seamless and powerful business process