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The Three Change Factors: Why People do What They do in Your Organization and What You Can Do About It

By February 16, 2014Organizational Development

Get Unstuck

The following article is taken from “Get Unstuck, Stay Unstuck and do what you are”

Getting “Unstuck”: The Three Change Factors


This article is a high level overview for the three factors a leader needs to understand and master to effectively facilitate change in a difficult employee’s (anyone for that matter) behaviour.

By “change” I mean “reletavize” them and the situation in which they find themselves.

That is to say, compared to how things are currently going, their behavior and performance will be dramatically improved.

If you know the right systemic mindset (Macro Factor) and you know the right language to use (Micro Factor), you will find that it is actually easier to facilitate change in other people than it is to change yourself.

By “facilitate”, I mean, as a leader, to consciously and proactively bring about a change in the target person’s experience, feeling and sense of their relationship with you, such that they take you where you would like them to go.

Those three change factors to change someone’s difficult behaviour are:

1. The Macro Factor

2. The Micro Factor

3. The Maestro Factor 

1. The Macro Factor:

Systems Tend to Cause Their Own Behaviour


The Macro Factor is the system(s) your company uses to (reward and measure people) to reach its’ objectives, primarily profit.

Systems tend to cause their own behaviour.

They are the most powerful determinant for human interaction and performance.

In other words, they make everybody do what they do.

They are about survival.

For example, “everybody” stops at the red light.

There are three systems that modern day companies unwittingly but consistently use to effective run their operations.

And each of those systems requires very different language.

In effect, the macro factor, the system tells us “What” to do.


2. The Micro Factor:

Communicate, Facilitate, Negotiate


This relates to the individual(s) involved and their specific needs, personality type, situation and the very specific language you need to facilitate the change that you want and need.

Remember, language determines the conversation; the conversation determines the relationship; the relationship determines the outcome. It is all about language.

If I don’t “like” you, I won’t accept your comments, compliments or criticisms.

If I do “like” you, I will accept your comments, compliments or criticisms.

Whereas the the macro factor, the system tells us “What” to do, the micro factor, the situation at hand, tells us “How” to do it.



3. The Maestro Factor:

Self Mastery and Managing Complexity


This means “self mastery”.

Even if I know what to do, I might still not want to do it.

The Maestro Factor means I know how to lead and orchestrate the entire process and its’ myriad components.

This includes learning how to master myself, so that when I am triggered, I not only know what to do but have the power to do the one thing that will get me what I want and need?

In other words, what do I do when I don’t want to (but should nonetheless)?

Remember, to dismiss or treat a complex process (such as human interaction) as if it were simple, multiplies its’ complexity.

The old Chinese proverb, “He who conquers others is mighty; he who conquers himself is almighty.”

To sum up, the macro factor determines “what”  we need to do, the mindset we need in that moment in order to effectively communicate or lead.

The micro factor determines “how” we need, the specific language we need, to do the “what” that needs to be done.

And the maestro factor represents the will and the skill (the self-mastery) to to do it.

So to “Get Unstuck” and to change your situation for the better, there are three factors:

1. The macro factor, the system tells us “What” to do

2. The micro factor, the situation at hand, tells us “How” to do it

3. The maestro factor tells “Why” to do it; to get the outcome we want and to expand our repertoire to be a more complete and powerful leader.

This three step process is the foundation for my understanding to bring about individual and organizational change.

It is also the basis for my book “Get Unstuck, Stay Unstuck and do what you are” a 450 page treatise on how to become a more complete and powerful leader.

For more on this topic, we recommend the following


Get Unstuck, Stay Unstuck
and do What you are

Why People Do What They Do (In Your Organization)
and What You Can Do About It

Click Here For Video and Full Description


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